VNJ Volume 40 (3) June 2025 | Page 8

A guide to...

investigations, disciplinary action, grievance procedures and appeals

Ideally, any issues within a veterinary practice should be dealt with appropriately, fairly, consistently and in a timely manner. This requires procedures to be in place to support both employers and employees when raising and addressing concerns.

These procedures include processes around investigations, disciplinary action and grievance procedures, with opportunities to appeal any outcomes.
Investigations
An investigation gathers facts and evidence relating to a specific incident, complaint or allegation. The purpose of an investigation is to determine what happened, who was involved and whether any rules or policies were violated. It typically involves:
• Interviewing witnesses and involved parties
• Reviewing documents and other evidence
• Determining whether any action is required.
Interview
If you are the subject of an investigation or a witness to an incident, complaint or allegation, you may be asked to attend an investigation meeting to discuss what happened. In cases with multiple witnesses, the witnesses may be asked to provide written statements about the incident rather than attend a meeting.
The meeting will be informal and, as such, you may have no advance warning. It will be conducted by the nominated investigating officer( probably a line manager), who will ask questions relating to the incident. Ideally, another person – possibly someone from HR – will ensure the meeting is documented / recorded correctly.
You should be truthful and honest in your answers and provide any relevant facts. Take your time and remain calm. If the situation is overwhelming, you can ask for an adjournment to gather yourself and recall the facts of the incident. Remember that the investigation is to find out what happened, and you are simply being asked to explain your recollection of the events.
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